Popular Questions

how to delete shell fuel rewards account?

If you would like to delete your Account, you can always email us at [email protected]. We’ll delete all of your information and close your Account. If you’d like to open a new Account, you’ll need to register again.
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How do I cancel my Shell fuel card?

When you call Shell to cancel your Shell Saver Card, you will need to provide your card information to the customer service representative. Call Shell at 1-877-278-0083 and select the menu option to speak with a live customer service representative.

How do I change my Shell Fuel Rewards card?

Please go to the “order a card” section of the Shell Go+ website, www.goplus.shell.com, where you can order a new one. Please note you need to log in to access this section of the website.

How do I contact Fuel Rewards?

Email [email protected] or call us at (888) 603-0473 between 7am–10pm CT any day of the week.

Is Shell app and Fuel Rewards the same?

Now you have the convenience and security of mobile payment with the Shell App, along with savings on every fill-up with the Fuel Rewards program. Enjoy, and we’ll see you at the pump!

Can I delete my fuel Rewards account?

You can ask us to delete your Account at any time If you would like to delete your Account, you can always email us at [email protected]. We’ll delete all of your information and close your Account. If you’d like to open a new Account, you’ll need to register again.

How do I delete my Shell account?

  1. Log into shellescape.com with your Shell Escape card number or registered email address.
  2. In the Overview tab, click on “Change Contact Preferences & Account Settings”
  3. Click on “I would like to withdraw from the overall Shell Escape Loyalty program”

How do I link my Fuel Rewards card to my account?

Join the Fuel Rewards® program and log in to your account. Download the Fuel Rewards app, link your credit and debit cards, and opt in to Link & Save™. When you go to fill up, skip the prompts at the pump. Just swipe your linked credit or debit card and your rewards are automatically applied.

Do Shell Fuel Rewards expire?

Fuel Rewards savings earned through the Shell Fuel Rewards program expire on the last day of the month immediately following the month in which they are earned. For example, Fuel Rewards savings earned April 15 will expire on May 31, and Fuel Rewards savings earned April 30 will also expire on May 31.

Do Shell points expire?

Yes, Shell Go+ points expire after 3 years from the day the points were earned.

Does Shell Fuel Rewards cost money?

What is the Fuel Rewards® program? A free loyalty program that rewards members with cents-per-gallon savings at Shell.

Is Shell rewards card free?

Join the program for free, it’s quick and easy to get started. Link your credit and/or debit cards to maximize your savings. Shop with participating retailers and earn Fuel Rewards savings.

Why does my Fuel Rewards not work?

What do I need to do? Please close down the app and then try opening it again. If this does not work please uninstall the app and then reinstall it.

How do I use Fuel Rewards app at pump?

  1. Use the Fuel Rewards app to link a credit or debit card to your Fuel Rewards account. At the pump, swipe your linked card to access your rewards and lower your fuel price. …
  2. Use an Alt ID. Follow the prompts at the pump and select “Fuel Rewards.” …
  3. You can redeem rewards on up to 20 gallons at a time. …
  4. Tap, tap …

How do you change your email on the Shell app?

Login with your Shell Escape card number or your registered email address via shellescape.com or Shell Motorist app. After you have successfully logged in select “Change personal details” to update your details.

How do I redeem my Fuel Rewards Shell?

  1. Find a participating Shell or other select fuel station.
  2. When prompted at the pump, select “Rewards” then “Fuel Rewards” or “FRN”
  3. Key-in your Alt ID before you pay. …
  4. Insert your credit or debit card to finish the transaction.

How do I remove Apple pay from Shell app?

Open up the Wallet app and scroll all the way down to the bottom. Tap on the “Edit Passes” button. Tap on the round red button next to the pass you want to remove. Tap on “Delete” to remove it.

How do I get a new Fuel Rewards card?

You may use a Fuel Rewards card, Alt ID, or a credit or debit card opted in to Link & Save™. If you would like to get a Fuel Rewards card, you may pick one up at a Shell station and link it to your account or request one to be mailed to you when you sign up.

How do I link my Fuel Rewards card to my account?

Join the Fuel Rewards® program and log in to your account. Download the Fuel Rewards app, link your credit and debit cards, and opt in to Link & Save™. When you go to fill up, skip the prompts at the pump. Just swipe your linked credit or debit card and your rewards are automatically applied.

Why is my Shell Rewards card not working?

Please close down the app and then try opening it again. If this does not work please uninstall the app and then reinstall it. If the issue persists please go to www.goplus.shell.com and we will be happy to help you via our customer service live chat function.

Do Shell Fuel Rewards expire?

Fuel Rewards savings earned through the Shell Fuel Rewards program expire on the last day of the month immediately following the month in which they are earned. For example, Fuel Rewards savings earned April 15 will expire on May 31, and Fuel Rewards savings earned April 30 will also expire on May 31.

Do Shell points expire?

Yes, Shell Go+ points expire after 3 years from the day the points were earned.

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